User Guide

Housense provides three main search functions accessible from the homepage. Each search type is designed to help you find specific information about residential leasehold property management in England and Wales.

Searching for Residential Developments

Select the "Residential Developments" tab and enter:

• Development Name: The name of the residential site or building (e.g., "Riverside Apartments")
• Address: Part of the development's address
• Postcode: The postcode or partial postcode of the development

Searching Court and Tribunal Decisions

Select the "Court and Tribunal Decisions" tab and search by:

• Development Name: Find recent cases related to a specific building or site
• Managing Agent Name: Find recent cases involving a particular agent
• Case Reference: Look up a specific court or tribunal case number
• Keyword: Search for cases relating to specific matters (e.g. "major works", "management fees")

Searching for Managing Agents

From the homepage, select the "Managing agents" tab and enter:

• Postcode: Enter a postcode in England or Wales to find managing agents near that location
• Agent Name: Enter the name of a specific managing agent

If your search returns no results:

• Check your spelling and try alternative name formats
• Try a broader search term (e.g., just the postcode area instead of full postcode)
• The information may not yet be in our database - we're continuously adding new data
• Consider contacting us to suggest additions to the database

Data Accuracy

Please note:

• All information is compiled from public sources and third-party data
• Responsibility for managing and adminisitering residential developments can change over time
• Contact information may become outdated
• We recommend verifying critical information independently
• Information is for research purposes and does not constitute legal advice

AI-Processed Information

Some data on Housense, including summaries of court and tribunal decisions, is extracted and interpreted using artificial intelligence. While we strive for accuracy, AI-generated content may contain errors or misinterpretations. Always refer to original source documents for critical decisions.

Key Terms Explained

• Managing Agent: A company appointed to manage day-to-day operations of a leasehold development
• Responsible Entity: The organisation legally responsible for management (freeholder, management company, or RTM company)
• Companies House: The UK government registry for company information, including managing agents and resident management companies
• RTM (Right to Manage): When leaseholders form a company to take over management from the freeholder
• The Property Ombudsman/Property Redress Scheme: Independent services that handle complaints against property agents
• The Property Institute (TPI): Professional body for property managers offering qualifications and membership standards
• Royal Institution of Chartered Surveyors (RICS): Global professional body for surveyors and property professionals setting industry standards
• First-tier Tribunal (Property Chamber): Handles most types of disputes relating to residential leasehold property in England
• Leasehold Valuation Tribunal Wales: Handles most types of disputes relating to residential leasehold property in Wales
• County Court: Handles enforcement of tribunal decisions and some leasehold claims
• Upper Tribunal (Lands Chamber): Hears appeals from the First-tier Tribunal and Leasehold Valuation Tribunal Wales
• Court of Appeal: Hears further appeals from the Upper Tribunal on important legal questions
• Supreme Court: The highest court in the UK, hearing only cases of significant public importance

Privacy and Data

All information displayed on Housense is sourced from publicly available records. We respect privacy and data protection laws. If you have concerns about personal data displayed on the platform, please see our Terms of Service and Privacy Policy, or contact us directly.

Further Help and Advice

For general information and guidance on leasehold issues, visit the Leasehold Advisory Service, a free, independent service providing advice to leaseholders in England and Wales.