Terms of Service

1. Acceptance of Terms

By accessing and using Housense ("the Platform", "we", "our", or "us"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform.

Housense is a database and search platform providing information about residential leasehold property management in England and Wales, including managing agents, residential developments, and court and tribunal decisions.

2. Use of the Platform

2.1 Permitted Use

You may use the Platform for:

• Researching managing agents and residential developments
• Accessing court and tribunal decision information
• Personal, non-commercial research and decision-making
• Professional use in legal, property management, or related fields

2.2 Prohibited Use

You may not:

• Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or computer systems connected to the Platform
• Transmit any viruses, malware, or harmful code through the Platform
• Use the Platform to harass, defame, or otherwise harm individuals or organisations
• Use the information in a manner that violates any applicable laws or regulations

3. Information Accuracy and Disclaimers

3.1 No Warranty of Accuracy

The information provided on Housense is compiled from various public sources and is provided on an "as is" basis. While we strive to maintain accurate and current information, we make no representations or warranties regarding:

• The accuracy, completeness, or timeliness of any information
• The availability or reliability of the Platform
• The fitness of the information for any particular purpose

3.2 Not Legal Advice

The information on Housense is for informational purposes only and does not constitute legal advice. You should not rely solely on information from the Platform when making legal, financial, or property-related decisions. Always seek professional advice from qualified solicitors, surveyors, or other relevant professionals.

3.3 Third-Party Information

Court and tribunal decisions, managing agent information, and other data displayed on the Platform originate from third-party sources. We do not independently verify all information and are not responsible for errors, omissions, or outdated information from these sources.

3.4 AI-Processed Information

Some information on the Platform, including summaries of court and tribunal decisions, is extracted and interpreted using artificial intelligence. AI-generated content may contain errors, misinterpretations, or inaccuracies. You should:

• Exercise caution when relying on AI-processed information
• Always refer to original source documents for critical decisions
• Not treat AI-generated summaries as authoritative or legally binding
• Verify important information independently before acting upon it

We are not liable for any errors or omissions in AI-processed content or for any decisions made based on such information.

4. User Contributions and Submissions

If you submit corrections, updates, or other information to Housense:

• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such information
• You warrant that you have the right to submit such information and that it does not infringe any third-party rights
• You understand that we may choose whether or not to incorporate your submissions at our sole discretion
• We reserve the right to remove or modify any user-submitted content

5. Intellectual Property

The design, layout, and compilation of data on Housense are protected by copyright and other intellectual property rights. While much of the underlying data comes from public sources:

• The selection, arrangement, and presentation of data is our proprietary work
• Our branding, logos, and website design are protected by intellectual property rights
• You may not reproduce substantial portions of the Platform without permission
• Individual court decisions and other public records remain subject to their original terms of use

6. Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR and Data Protection Act 2018. The Platform displays publicly available information about:

• Managing agents (business information)
• Companies and organisations involved in property management
• Court and tribunal decisions (which may contain personal data already in the public domain)

If you believe any personal data about you is inaccurate or should be removed, please contact us at hello@housense.co.uk.

7. Limitation of Liability

To the fullest extent permitted by law:

• Housense and its operators shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform
• We are not responsible for decisions made based on information found on the Platform
• We are not liable for any losses resulting from inaccurate, incomplete, or outdated information

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Links to Third-Party Websites

The Platform contains links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content, accuracy, or practices of any linked websites.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of Housense after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

10. Changes to the Platform

We may:

• Modify, suspend, or discontinue any aspect of the Platform at any time
• Change the data we provide or how we present it
• Restrict access to certain features or all of the Platform

We are not liable to you or any third party for any modification, suspension, or discontinuance of the Platform.

11. Termination

We reserve the right to terminate or restrict your access to the Platform at any time, without notice, for any reason, including if we believe you have violated these Terms of Service.

12. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: hello@housense.co.uk